Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
September 17
The following issues are expected to be fixed by 7:00 AM PT. Actual completion time may vary.
1. Fixed an issue with the abnormal appearance of the Armor Cosmetic "Rustic Set".
2. Fixed an issue where some players' old appearance preset data could not be used.
3. Fixed an issue with the abnormal idle stance for Pistols.
